Refund Policy VPRO ASOLUTIONS (HK) LIMITED
1. General Statement
VPRO ASOLUTIONS (HK) LIMITED is committed to providing reliable, transparent, and compliant services. We understand that under certain circumstances, refund requests may arise, and we strive to handle such requests fairly and promptly.
2. Refund Eligibility
We accept refund requests under the following conditions:
• Duplicate or erroneous payments
• Failed or incomplete transactions
• Services not delivered as promised
• Unauthorized transactions reported within 7 calendar days
• Other reasonable causes approved by our support team
All refund requests must be submitted within 7 calendar days from the original payment date.
3. Non-Refundable Situations
Refunds will not be provided under the following circumstances:
• Services already rendered or consumed
• Subscription services partially or fully used
• Fraudulent chargeback or refund abuse
• Requests submitted beyond the 7-day window
• Breach of Terms of Service or platform misuse
4. Refund Procedure
To request a refund, please follow the steps below:
1. Contact us at support@vproasol.com
2. Provide the following information:
• Transaction ID or Payment Reference
• Reason for refund
• Supporting documentation (if applicable)
3. Once verified, the refund will be issued to the original payment method only
4. Refund processing time is typically 5–10 business days, depending on your card-issuing bank
5. Chargeback & Dispute Policy
We encourage customers to contact our support team before initiating a chargeback. Unjustified chargebacks may lead to account suspension and be reported to card schemes as abuse.
6. Contact Information
Company Name: VPRO ASOLUTIONS (HK) LIMITED
Email: support@vproasol.com
Business Hours: Monday to Friday, 09:00 – 18:00 (GMT+8)
Registered Address: ROOM 204C, 2/F SHIU FAT INDUSTRIAL BUILDING,
139–141 WAI YIP STREET, KWUN TONG, KOWLOON, HONG KONG